Best Practices for Press 1 Campaign
Best Practices for Press 1 Campaign
Among the most notable features of the auto dialer, pressing a specific key to talk to the relevant agent is the best practice that can help get more targeted customers in less time.
Over the last couple of years, call centers and telemarketing industries have been using press 1 campaign technique to grow their businesses and make the operations smooth and efficient.
Though businesses are trying to improve this feature with time, so VT dialer professionals have also implemented some major enhancements in the newly released auto dialer software, which are mentioned as follow:
Among the most notable features of the auto dialer, pressing a specific key to talk to the relevant agent is the best practice that can help get more targeted customers in less time.
Over the last couple of years, call centers and telemarketing industries have been using press 1 campaign technique to grow their businesses and make the operations smooth and efficient.
Though businesses are trying to improve this feature with time, so VT dialer professionals have also implemented some major enhancements in the newly released auto dialer software, which are mentioned as follow:
Transfer live calls to agents:
Though call transfer over the phone has its own multiple advantages, as an agent can listen to the call if he is not present in the office. But the problem is, it doesn’t help the agent to get more details about the customer. Additionally, an agent cannot enter note down the essential details and enter into the system.
However, in case of using auto dialer for call transfer, an agent can easily check out the complete customer details, his call history, and other details. During the call, he can make call notes and can enter into his CRM software without missing any significant detail.
Link inbound calls to CRM:
When users will call back on the give phone number, an agent should be able to see a screen popup the user’s CRM record. He can manage this by auto dialer’s features. The inbound software will automatically pop up the call history of customer and CRM record based on the customer ids.
Most of the customers also have an IVR system that answers all the inbound calls first. The automated system will collect all the details about the user and then forward their calls to the most appropriate agents.
Include opt-out/do not call options:
An agent can easily include the opt-out option in their call message. By using the feature, the opt-out option would be directly saved into the CRM automatically, which would save a lot of agent’s time.
Once an agent saves the number in the do not call list in the auto dialer, further phone calls to that specific number would be automatically canceled.
Include a call back number for voicemail detection:
For multiple press 1 campaigns, like campaigns to consumers, most of the calls have voicemail detection feature. It’s better to include a call back number option in the message.
An agent can even set the caller ID of their press 1 campaign to call back to the specific number.
Measure the effectiveness of your press 1 campaign:
With VT Dialer's software solution, an agent can check real-time statistics, analytics, and campaign results. Based on these results, an agent can simply adjust the campaign message and can find out the element that can help an agent to give enhanced results. Agents can run and schedule multiple campaigns, edit live campaigns and set up their own message, to assess the campaign message simultaneously.
With auto dialer’s advanced features, an agent can simply achieve more than his expectations in a short time period. He can reduce his idle time and can connect the customer with the most relevant agent by pressing the specific key only. If you want to know more about the software, just contact the professionals today and let them guide you for more information about handling the press 1 campaign.