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What is your model of Customer Success?

The 4 Types Of Customer Success Organizations. Discover which company fits into each Model of Customer Success. For more, visit https://successfull.walkme.com

Danielle Harrison
Created by Danielle Harrison (User Generated Content*)User Generated Content is not posted by anyone affiliated with, or on behalf of, Playbuzz.com.
On Feb 17, 2016

How well do you know your customers?

What emphasis is placed on Customer Success in your company?

How do you react to churn?

Do you know which customers you need to focus on?

Late Bloomers

Late Bloomers

Companies of all shapes and sizes whose customer support efforts need improvement.

Relationship Builders

Relationship Builders

Small teams which respond slowly, but with personalized and detailed feedback. Relationship builders sustain high customer satisfaction scores because of the personalization.

Masters of Complexity

Masters of Complexity

Large teams receiving detailed requests with lots of back and forth between the customer and the team. These companies maintain higher customer satisfaction by maintaining a higher ratio of customer service reps to tickets, so each person can take their time and answer a question fully.

Captains of Scale

Captains of Scale

Large teams facing high support volumes who use every tool at their disposal and do it well, so they maintain high customer satisfaction scores despite the deluge.

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