Best Practices S-W

Setting Free Days, Stolen Materials, Unique Management, & Waiving Fines

Created by Summer Hamilton(User Generated Content*)User Generated Content is not posted by anyone affiliated with, or on behalf of, Playbuzz.com.

On Dec 3, 2018

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If a patron tells you they need a Paid in Full letter:

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Due to inclement weather, the library had to be closed a day. The following day, staff should set Polaris with an extra free day to compensate for the unscheduled closure.

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What is the maximum total of fines that a Circulation Assistant can waive?

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The patron states that her house was robbed years ago, but she never reported it to police. Now she has $150 worth of materials on her card and has been reported to Unique. How should staff proceed?

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The balance must be at least how big before we'll send it to Unique?

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Is there anything we can do to help a patron who is close to being sent to Unique?

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Are Educator accounts ever sent to Unique?

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How will a Unique referral affect a minor's future credit rating?

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Which of the following is not an acceptable reason to waive fines for a patron?

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How long does a patron have to address a large balance before it is sent to Unique?

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How much liability does the patron assume if her card is stolen?

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How long does a person have to respond to Unique before credit reporting occurs?

Questions left

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